Average Score (284 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

284 Ratings

4.7 Average

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  • Kenny K.11-07-2024

    TYPE:SalesMODEL:AtlasYEAR:2024

  • Charles H.11-07-2024

    TYPE:ServiceMODEL:ArteonYEAR:2023

    fast, easy and efficient

  • Christine H.11-04-2024

    TYPE:SalesMODEL:JettaYEAR:2025

  • Beth K.11-03-2024

    TYPE:ServiceMODEL:PassatYEAR:2019

    I was asked if I wanted to do my 50,000 mile service, which was an extra $100+ . I told the advisor that I wanted them to check my tires wear BEFORE rotating the tires as I was pretty certain that I needed new tires and didn’t think rotating them if I was going to replace them made much sense considering the cost. Needless to say, my tires were rotated anyway and they do need to be replaced. Then, I paid for the service of another customer and had to have the charge voided when they realized their mistake. I have been having my car serviced at Brunswick for 5 years and this is the first time that I was less than impressed.

  • Kathleen W.11-02-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    Just came in due to a recall. Did take longer than anticipated.

  • Bruce Z.11-02-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

  • Thomas K.10-31-2024

    TYPE:SalesMODEL:Golf RYEAR:2024

    Great experience. Easy to buy my Car. Had the exact model I wanted at a great price

  • Mary M.10-31-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

    CSR (Lexi) was inattentive upon arrival and did not give progress reports.

  • Albert B.10-31-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

  • Deborah D.10-29-2024

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2024

    The salesman, Tre and everyone else we encountered at the dealership were very nice, polite and helpful.