TYPE:ServiceMODEL:TiguanYEAR:2024
In and out within an hour! Thanks for the service.
Average Score (284 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2024
Great service as always! Friendly staff and clean comfortable waiting room! This is my second VW and your service department is always very accommodating and pleasant, and I believe is a big part of why I came back.
TYPE:ServiceMODEL:BeetleYEAR:2018
The service was related to a recall, and it was easy to schedule, and the appointment was in a timely manner. However, when I requested a shuttle to work after a morning drop off, I was informed that a shuttle would be available. I dropped the car at the time of the appointment and was informed that a shuttle would not be available for another 2 hours. I work approximately 2 miles from the dealership and needed to be at work with in 45 minutes. I was forced to walk to work through a snow storm so I wouldn't be late.
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2018
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:TaosYEAR:2022
My spouse brought my vehicle in for an oil change. He said when he arrived- the service person rolled their eyes at him when telling them where he had to park. (Busy time- lots of snow on the ground). He ignored it but there were a couple other moments of rudeness. By the end he said the service team attitude subsided. This isn’t the first time I experienced this myself- so we won’t be back. We would rather go places that provide decent basic customer service.
TYPE:ServiceMODEL:AtlasYEAR:2018
Actually had to return as the initial appt, my vehicle was not serviced (not enough techs that day). I returned the next morning & everything was taken care of — with a 10% discount— that’s why I gave five stars!
TYPE:SalesMODEL:TiguanYEAR:2024
Everyone was extremely helpful, and they got the deal done right. I will do business with them again!