Average Score (284 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

284 Ratings

4.7 Average

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  • Heather L.03-10-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Service was great. Robert is very pleasant. But the oil change codevwas not cleared as I'm getting the warning to change my oil in 1000 miles

  • Michael P.03-10-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Customer service and the waiting area are the highlights. The lady who checked me in was top notch. She is a keeper.

  • Madhukar S.03-10-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    First everything was on TIME. staff was very professional and courteous.

  • Nicole H.03-08-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Liam is awesome! Understood my needs and worked hard to get me into a safer car for me and my kids, while meeting my financial constraints.

  • Scott B.03-07-2025

    TYPE:ServiceMODEL:ArteonYEAR:2023

  • Iiona S.03-05-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Terence L.03-03-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Excellent workers and quick service. Geoff the service manager does a great job!

  • Tracie P.03-02-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2020

  • Herman F.03-02-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Did not fix the problem and car was not washed after service

  • Gary I.03-02-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    Overall my experience was good except when the business manager tried to change the lease price that was quoted to me by the salesperson. After some hagling we agreed on a slight change. Also I thought my lease would be with VW credit but without being told it was done with a credit union / bank. I'm still waiting on my equity refund and over payment. This is my third VW and overall quality and service of the car is very good.