Average Score (284 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

284 Ratings

4.7 Average

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  • Nathan T.03-30-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Bob and the entire service team handled my car with so much care and told me about every thing they were noticing as it was happening in real time.

  • Gregory F.03-30-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Bob did a great job of getting me in and explaining all my options

  • Trisha Q.03-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Customer Service was great. They answered all of my questions and concerns and were considerate of the fact that I was driving 1.5 hours to get there.

  • Herman M.03-28-2025

    TYPE:ServiceMODEL:Golf SportWagenYEAR:2018

  • Roberta E.03-27-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Muneerah S.03-24-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Brian D.03-23-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Bradley H.03-23-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Juliann V.03-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    The women that helped me were wonderful. When I dropped my car off, she asked if I wanted a complimentary car wash and I said yes. I told her that even though my car was recently washed a bird got to the windshield. After the service was completed, I got back in my car and the bird poop was still on my windshield. On the receipt, it stated that the car was washed. I don't care that it wasn't washed, I just wonder if the rest of the items were performed as well.

  • Janice T.03-22-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Good service with a smile.