TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
Excellent customer service the entire time
Average Score (284 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2024
Respectful greeting at service desk, review of service to be performed, pleasant and clean waiting area, short wait time.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Fantastic staff! Everyone showed their appreciation for owning a VW with great service and friendly genuine staff. Thank you for making my visit a pleasant one. Jeanne Smith
TYPE:ServiceMODEL:TiguanYEAR:2023
You are always so welcoming!
TYPE:SalesMODEL:TaosYEAR:2025
The had me waiting around to go to Finance. Nobody really said anything, we just sat there. It wasn’t the worst, but a little more communication through the process would be nice.
TYPE:SalesMODEL:TaosYEAR:2025
Every part of the negotiation was straightforward, easy & honest. There was no secrecy or “gaming”. The salesman (Mike) was cordial & thorough with our questions & concerns.
TYPE:ServiceMODEL:TiguanYEAR:2024
Great salesman with great management support at the dealership. Thryvwent the extra mile to make the deal work! Excellent experience. Salesman was amazing!
TYPE:ServiceMODEL:TaosYEAR:2022
Terrible experience. It was the 2nd time I went for scheduled maintenance and 2nd time the cap of radiator coolant liquid was not in place. This time the cap on tire pressure valves are not there also. Terrible service because of those things.
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2024
Hanin was fantastic in handling my recall service visit. She checked me in quickly, efficiently and with a glowing personality! Lovely lady!