TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
My sales agent Tony Grassi was very pleasing to work with, very knowledgeable about my vehicle. Great working with him.
Average Score (300 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2021
My recent experience has been horrible. I have waited since April to get my car fixed. I called every week and left numerous messages. No one ever called me back. My husband would call and have the same experience. We finally got my car in to be fixed and it is still not fixed. Moments after we picked it up, the check engine light came on and it's now leaking oil. We have called multiple times to get my car back in the shop. Leaving messages with no one calling us back. I'm disappointed with the service and feel my business is not wanted.
TYPE:ServiceMODEL:TiguanYEAR:2024
I waited a number of hours at the dealership before being told the head mechanic was off that day who they felt would be best to diagnose the problem. I chose this rating because I feel they could’ve let me know much earlier. Upon final diagnosis which I had recommended, they check both left and right side for steering concerns, I was told they had to order the right side part which means I have to return again!
TYPE:SalesMODEL:TiguanYEAR:2025
I worked with Steven and leased the car sight unseen he got Mt one model, color and options at the monthly payment I needed. All I did was sign my paperwork and drive my my new Tiguan home!
TYPE:ServiceMODEL:TiguanYEAR:2023
I scheduled my oil change online when I arrived at the dealership they didn’t have me on their schedule. They still took me and had me out in just over an hour.
TYPE:ServiceMODEL:JettaYEAR:2025
Everything went right for this visit.
TYPE:SalesMODEL:JettaYEAR:2025
Ravi was great to work with, quick easy transaction (trade-in/purchase); financing was easy but I wish the paperwork had been explained or gone over with me
TYPE:ServiceMODEL:BeetleYEAR:2018
Bob in service is always fun to work with and I know my car is getting the best service.
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:JettaYEAR:2025
The service was fast and professional